What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, and PayPal. Only one credit card may be applied per order. Your card will be charged at the time your order is placed. All pricing is listed in USD.
How much does shipping cost?
We offer free USPS ground shipping on orders over $35 shipping to the continental U.S. For orders under $35, we charge a flat rate of $5 per order.
When can I expect my order to arrive?
Due to increased order volume and COVID-19, there may be a delay in processing and/or shipping your order. Thank you for your patience as we all navigate this difficult time.
Orders are processed and delivered Monday through Friday, excluding holidays. Please allow 2-3 business days for processing. Any orders placed on Saturday or Sunday will not ship until the following Monday.
Do you offer expedited shipping?
Please contact us at email@example.com to coordinate expedited shipping options.
Do you ship internationally?
We do not at this time! Please contact at firstname.lastname@example.org to register interest about international shipping.
Do you ship to PO Boxes or FPO/APO/DPO addresses?
Yes! We ship orders to PO Boxes or APO/FPO/DPO addresses via USPS.
Will my entire order ship together?
Yes, all items that are in stock will ship together unless items from your order are on backorder. You will be notified if your item is on backorder. Items on backorder will ship when they are in stock.
If your order includes an item marked Preorder, the remainder of your order will be held until the preorder item is ready to ship.
If you have any questions regarding the status of your order, please contact us at email@example.com and we will get back to you shortly.
How can I find out the status of my order?
You can check your order status by visiting your order history under My Account, or email us at firstname.lastname@example.org.
Can I cancel or modify my order?
Once an order is placed, it is unable to be canceled or modified.
How should I report a damaged or missing item from my order?
Please report any damaged or missing items to email@example.com within 7 days of delivery.
What should I do if my package is lost?
If you have a package that was marked as delivered but you have not yet received it, we ask you to take the following steps:
1. Check with your neighbors or front office (if applicable) to see if the package was left there.
2. Reach out to your local post office.
3. Contact us at firstname.lastname@example.org and include your order number.
Please report your lost or stolen shipment within 7 days of the marked delivery date. Mystery Watchlist is not responsible for refunding or reshipping lost orders due to an incorrect address at checkout.
What is your return policy?
Unused and unopened products may be returned within 7 days of receipt for a full refund less the original shipping cost. Customers are responsible for any return shipping costs. Used, opened, and/or final sale items cannot be returned. Personalized orders are non-refundable once your order is placed.
If you wish to return an item, please contact email@example.com.
Once we receive the returned item(s), we will credit your original method of payment excluding non-refundable shipping costs as soon as possible. Please note refunds may take 2-3 weeks to process and show on your account due to varying processing times between payment providers.
Any order returned to the wrong address (i.e. the address not provided on the return form) will incur a rerouting fee subtracted from the refund.
Do you offer exchanges?
We do not offer exchanges at this time, but we will always try to be as accommodating as we can. Please contact firstname.lastname@example.org.